GDIT

  • Part Time Customer Service Representative

    Job Locations USA-AZ-Phoenix
    Posted Date 1 month ago(9/11/2018 10:30 AM)
    Requisition Number
    2018-46731
    Number of Positions
    100
    Rate
    USD $12.83/Hr.
    Job Function
    Contact Center Operations
    Full/Part Time
    Part Time
    Job Location : Location
    USA-AZ-Phoenix
    Job Location : Address
    8900 N 22nd Avenue
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    Phoenix Spooktacular Job Fair

    Oct. 9th, 10th, & 11th

    9am - 4pm

    2411 W Peoria Ave - Phoenix, AZ 85029

    *Refreshments provided

     


     

    This job posting is for upcoming training classes. Everyone is hired as a part time temporary team member who has the opportunity to become a regular GDIT employee, based on performance and client need.

    Part Time Customer Service Representative:

    Are you outgoing and passionate about helping others? Do you want to have a meaningful career? Answer the call. Join our MISSION: Excellent Customer Service.

     

    Come be a GDIT Customer Service Representative, where you can make an impact by delivering vital healthcare information to callers with Marketplace and other health plan questions. GDIT provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

    Specific Responsibilities Include:

    • Responding to numerous phone inquiries
    • Using standard technology: telephones, e-mail and web browsers
    • Assisting callers in finishing online applications
    • Completing daily electronic call logs
    • Filling out timesheets
    • Adhering to privacy rules
    • Connecting callers with leadership as needed
    • Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
    • Reporting problems through an easy online system
    • Responding to telephone inquiries within set time parameters
    • Completing all assigned training as necessary

    Pay and Benefits:

    • Base rate = $12.83/hour (+10% increase for hours worked between 7pm-5am) + $4.41/hr for health and wellness benefits 
    • A variety of shifts that meet lifestyle and family goals
    • $1,550+ in potential bonuses for excellent work and referrals
    • Leadership support to ensure success in a meaningful career
    • Fun, professional atmosphere
    • Many opportunities for promotion and career advancement into global company

    Education

    • High School Graduate or GED equivalent

    Qualifications

    • Have 6 months+ of customer service experience
    • Speak and read English clearly
    • Type a minimum of 20 WPM
    • Work effectively within deadlines
    • Have excellent interpersonal skills and like helping people
    • Easily organize simultaneous tasks

    Work Environment:

    GDIT’s ensures the safety and security of our employees and protects the personal information of every customer who calls us for help. Each GDIT call center is a professional office environment where we provide high-quality work stations and all equipment needed for our team members to deliver excellent customer service. GDIT safeguards our employees’ break times with lots of dedicated indoor and outdoor areas. GDIT production areas maintain the highest levels of security because employees do not bring personal belongings, electronic devices or paper into their work stations.

    About General Dynamics IT:

    General Dynamics IT is a global company dedicated to using the latest innovation to provide smart solutions to some of the nation’s most complex problems. We protect against cyber terrorism. We develop ground-breaking medical solutions for the military. We help millions of Americans maneuver through healthcare plans to ensure coverage and care. We do so much more, and it’s all impactful work. Launch your career with GDIT through one of our dynamic customer service centers. Our MISSION SUCCESS starts with you. Ensure your own success, join our MISSION. Answer the call for customer service.

     

    The above job description may not include all responsibilities, skills or working conditions associated with this job. Excellent attendance is required. You may also be required to work GDIT scheduled holidays and overtime.

     

    GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. We will consider requests for reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job.

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