• Customer Service Representative

    Job Locations USA-KS-Lawrence
    Posted Date 1 month ago(1 month ago)
    Requisition Number
    Number of Positions
    USD $12.95/Hr.
    Job Function
    Full/Part Time
    Full Time
    Job Location : Location
    Job Location : Address
    3833 Greenway Drive

    General Dynamics has an opportunity to join the OPM (Office Of Personel Managment) as a Customer Service Representative in Lawrence, KS! The OPM program assists retired federal employees with benefits. This is a temporary position. 



    • Provide knowledgeable responses to telephone inquiries in a courteous and professional manner
    • Maintain a current understanding of the processing procedures to respond to numerous phone inquiries
    • Adhere to the Privacy Act as it relates to the confidentiality of information released
    • Continually look for and suggest process improvements which will benefit GDIT and our customers (internal and external)
    • Assist with the delivery of internal employee training for new and temporary employees as requested
    • Report problems that occur and assist with the resolution
    • Utilize databases and written materials to look up and provide information to telephone inquiries
    • Respond to telephone inquiries within the set departmental staffing and time parameters
    • Maintain appropriate documentation of phone inquiries
    • May be required to work GDIT scheduled holidays
    • Overtime may be required
    • Perform other related duties as assigned


    • High School diploma or GED required


    • PC experience
    • Ability to demonstrate a minimum of 20 WPM typing speed (will be tested internally)
    • Ability to communicate effectively in both written and verbal English, displaying a professional phone demeanor and knowledge of email etiquette
    • Ability to effectively work within established contractual turnaround times
    • Excellent interpersonal and organizational skills
    • Excellent attendance
    • Ability to work as a member of a team
    • Working experience with Microsoft Office Suite (Excel, Word)
    • All personnel will be required to undergo periodic program update training as program needs change 



    Working Conditions: 

    The work is typically performed in an office environment, which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Protected Health Information (PHI), the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings, electronic devices, or paper that can be brought into production areas. Work may require some physical effort in the handling of light materials, boxes, or equipment.
    The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
    Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.



    For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide.


    GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


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