This job posting is for Part-Time consideration only.
Please note this job posting is for future training classes in London, KY; targeted start date is to be determined. All positions are hired as temporary employment and have the opportunity to go permanent based on employee performance and client need.
The Customer Service Representative I reports directly to the Customer Service Supervisor. This is an entry level position responsible for disseminating healthcare information. When taking calls; application processing; enrollment guidelines and a general healthcare background will be the focus with callers. When taking other healthcare calls; disenrollment; social security mailings and a general background will be the focus with callers. The Customer Service Representative I will follow scripting when taking either calls to determine when to transfer the caller to a Customer Service Representative II.
The work is typically performed in an office environment; which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is; the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Protected Health Information (PHI); the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts bringing personal belongings, electronic devices or paper into production areas.
This job description is not inclusive of all responsibilities, skills, efforts or working conditions associated with this job. We will consider requests for reasonable accommodations to enable individuals with disabilities to perform the (essential) functions of this job.
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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