Customer Service Specialist - CDC-VOMCC

Job Locations USA-AZ-Phoenix
Posted Date 2 weeks ago(3/9/2018 5:16 PM)
Requisition Number
Number of Positions
Job Function
Full/Part Time
Full Time


Are you good at identifying and helping resolve software/hardware issues?  Can you walk someone through basic steps to fix their problem?  If so, this may be a good fit for you!  The Vaccine Order Management Contact Center Customer Service Representative will be responsible for providing Tier 1 support to users by performing the following duties:


  • Provide user support and customer service for vaccine grantees and providers via telephone and e-mail
  • Maintain appropriate documentation on phone and e-mail inquiries
  • Provide users with operational and technical support for basic software/hardware issues with the VTrckS Ordering System
  • Escalate issues to the appropriate areas of responsibility and monitor activity to ensure that issues are resolved within the established departmental time frames
  • Provide assistance to CDC in resolving escalated issues
  • Complete required training
  • May be required to work GDIT scheduled holidays


Requires a High School Diploma or GED


  • 1-3 years of related customer service, call center or help desk experience
  • Demonstrated customer service, leadership and team interaction skills are required
  • Ability to define and solve problems, collect data, establish facts and draw valid conclusions
  • Ability to plan and organize, prioritizing and planning work activities, using time efficiently
  • Experience with current PC and Windows environments required
  • Knowledge of Internet browser support desired
  • Technical terminology experience desired.
  • Must be able to speak and write English clearly and professionally
  • Bi-lingual a plus


Working Conditions:

The work is typically performed in an office environment; which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Title 13 data; the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings, electronic devices, or paper that can be brought into production areas.


The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.


As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.


GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


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