Do you have contact center workforce management experience? If so, then we might have a job for you! General Dynamics Information Technology is currently looking for a Workforce Management (WFM) Senior Specialist to join our team in Jacksonville, FL. The WFM Senior Specialist is an advisory resource and assists site contact center management in the development and execution of operations staffing plans. Responsible for partnering with site Human Resources, Training and Operations team to execute hiring plans and monitor attrition trends and risks. Accountable for identifying, analyzing and reporting service deviations using multiple data sources to improve performance results of contact center staff at a United States Census Bureau (USCB) Census Questionnaire Assistance (CQA) contact center.
Associates Degree in a related discipline, or the equivalent combination of education, technical training or work experience
The work is typically performed in an office environment; which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Title 13 data; the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings, electronic devices, or paper that can be brought into production areas.
The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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