Interested in advancing your career? Have a passion for mentoring and coaching employees? General Dynamics in Hattiesburg, MS has a great opportunitiy avialable! We are currently seeking Customer Service Supervisors to support CDC-INFO, the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals. This position will lead a team of customer service representatives, who help to find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health topics. The Customer Service Supervisor ensures that the team is delivering great customer service, meeting Service Level Agreements (SLAs), and managing incident restoration. Meeting customer service expectations entails monitoring and reporting on performance metrics such as the number of calls received, the number of calls closed on first contact, the number of open calls and the number of open aged calls.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.
GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
Software Powered by iCIMS