General Dynamics in Coralville, IA is currently looking for a Customer Service Representative to join our team! A Customer Service Representative I-A Agent on the Debt Management and Collection System (DMCS) contract is expected to provide knowledgeable responses to telephone inquiries in a courteous and professional manner. A Customer Service Representative I-A Agent is familiar with all resources available to successfully complete the work as described below.
This is an entry level position responsible for disseminating information and providing assistance for areas to include some of or all of the following areas:
Agents are expected to move through the available career levels. Upon successful training graduation and certification and or performance as a CSR 1-A an agent would then be scheduled to move on to enter training in additional areas to promote career growth and provide additional compensation for the areas an agent is certified to perform within. During training of the next level an agent would continue receiving their current pay rate. Upon successful completion, graduation and certification of the next tier the agent would then begin receiving any revised pay at the start of the pay period after certification is achieved.
The work is typically performed in an office environment, which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons
or organizations outside of that entity) of Personally Identifiable Information (PII) or Protected Health Information (PHI), the work environment operates under GDIT’s Culture of Responsibility (CoR) policies. The CoR policies limit or restrict personal belongings, electronic devices, or paper that can be brought into production areas. Work may require some physical effort in the handling of light materials, boxes, or equipment.
The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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