General Dynamics Information Technology is looking for a Bilingual (Vietnamese) Customer Service Supervisor to join our team. The Bilingual (Vietnamese) Call Center Supervisor monitors the daily operations of the CSRs to ensure contractual metrics are met. The Supervisor provides departmental leadership and supervision of call center employees. The Bilingual (Vietnamese) Census Questionnaire Assistance (CQA) supervisor will lead a team of customer service representatives (CSRs) and ensure the CSRs meet required customer service and quality levels. The Bilingual (Vietnamese) Supervisor will be responsible for the productivity, quality and timeliness of work completed for their assigned team members. The Bilingual (Vietnamese) Supervisor will conduct regular coaching and feedback sessions with the individuals on his/her assigned team. The supervisor will report to the customer service manager. The supervisor may participate in interviewing and hiring recommendations and complete performance evaluations for members of their team. This position is temporary until May.
SKILLS AND ABILITIES
The work is typically performed in an office environment; which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Title 13 data; the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings, electronic devices, or paper that can be brought into production areas.
The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job. General Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
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