The Senior Specialist answers calls for ORR hotline from unaccompanied children (UC) placed in the care of ORR facilities or from sponsors of unaccompanied children (UC) following their release from these sites related to concerns that may fall under the purview of the Prison Rape Elimination Act of 2003 (PREA) including but not limited to reports of sexual abuse; sexual harassment; and additionally grievances.
The work is typically performed in an office environment; which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is; the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Protected Health Information (PHI); the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings; electronic devices; or paper that can be brought into production areas.
The above job description is not intended to be; nor should it be construed as; exhaustive of all responsibilities; skills; efforts; or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.
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